Privacy policy

The following privacy policy applies to the processing of personal data from customers and/or users of the website www.the-Cliff.com, for which KNOWMADIANS SL is the Data Controller.

CONFIDENTIALITY AND DATA PROTECTION

This Privacy Policy provides information on your rights under REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT and of the COUNCIL, dated 27 April 2016, concerning the protection of natural persons regarding the processing of personal data and the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation) and LOPD GDD 3/2018.
By providing us with your data, the customer and/or user declares having read and understood this Privacy Policy, giving unequivocal and express consent for the processing of their personal data in accordance with the purposes and terms expressed herein.

KNOWMADIANS SL may modify this Privacy Policy to adapt to legislative, judicial, or Spanish Data Protection Agency interpretation changes. These privacy terms may be supplemented by the Legal Notice and Cookie Policy collected for certain products or services.

DATA CONTROLLER

The Data Controller is KNOWMADIANS SL, with Tax Identification Number or CIF B88468384, located at Vía de los Poblados 1, Edf E, 3rd floor, 28033 Madrid. You can contact us by phone at 91 934 2300 or by email at info@the-cliff.com. Our entity is registered in the MADRID Commercial Register: Volume 32763, Page 31, Section 8, Sheet M-589717, Entry 1.

PURPOSE

What will we use your personal data for?

At KNOWMADIANS SL, we will process your personal data to engage with you and provide the services you have contracted. Specifically, we will process your personal data for the following purposes:

– Maintenance of the professional relationship and delivery of the contracted service. To initiate a professional relationship with our client and provide our Advanced IT Consulting Solutions service.

– Sending offers and promotions related to our sector, as long as you have given explicit consent. This advertising may be directed through digital means: email, WhatsApp, SMS, social media, or any other current or future electronic or physical medium that allows us to conduct commercial communications. We will keep you updated with our latest advancements in technology and IT processes that may interest you for the development, growth, and optimization of your business processes.

– Additionally, if requested through our link, we will send an online newsletter with news and updates about our products and services.

– Preparation of a budget tailored to your needs according to your request received by any means made available on our website.

– Manage email communications with interested parties who have contacted us so we can clarify any questions about our services, prices, or availability.

– Management of company employees and human resources. All necessary management to maintain the company’s HR department: employment contracts and payrolls, time control, training, occupational hazard prevention, sick leaves, vacations, etc.

Why do we need to use your personal data?

Your personal data is essential to engage with you and provide the requested services. Fields marked with an asterisk (*) in the contact forms made available are mandatory. We cannot offer effective service without your authorization for their use. We provide a series of consent checkboxes where you can freely and clearly make a decision.
By checking the appropriate boxes and entering data in the fields marked with an asterisk (*) in the contact form or presented in download forms, you expressly and freely and unequivocally accept that your data is necessary to address your request by the provider.

Providing data in the remaining fields is voluntary. You guarantee that the personal data provided to the CONTROLLER is accurate and are responsible for communicating any changes.

The CONTROLLER informs that all data requested through the website are mandatory, as they are necessary for the provision of optimal service to the USER. If all data is not provided, it is not guaranteed that the information and services provided will be completely tailored to your needs.

LEGAL BASIS

What is the legal basis for processing your data?

Depending on the purpose of collecting our data, the processing of your data is necessary to:

• Manage the professional relationship you have agreed and contracted with us.
o Execution of a contract (enabled by Article 6.1.b GDPR)
o Consent of the interested party (enabled by Article 6.1.a GDPR)
• Sending commercial communications and newsletters
o Consent of the interested party (enabled by Article 6.1. GDPR)
o Consent of the interested party (enabled by Article 20 LSSICE)
o Legitimate interest (enabled by Article 6.1.f GDPR)
• Making a budget tailored to your needs.
o Execution of a contract and/or pre-contractual relationship (enabled by Article 6.1.b GDPR)
• Manage email communications with interested parties.
o Consent of the interested party (enabled by Article 6.1.a GDPR)
o Legitimate interest (enabled by Article 6.1.f GDPR)
• Management of the company’s internal employees and human resources
o Contractual execution (enabled by Article 6.1.b GDPR)

Furthermore, all the collected data is necessary for the provision of the service. However, data marked with an asterisk (*) will be mandatory. If the mandatory data is not provided, KNOWMADIANS SL will not be able to provide the contracted service.

RECIPIENTS

Who will know the information we have asked for?

Both our properly authorized staff and our business partners may be aware of the information we request solely to provide you with the service you have contracted with us.

Therefore, your personal data may be transferred to companies that need access to provide you with the Advanced IT Consulting Solutions you have hired us for.

Currently, our website is hosted on IONOS servers, managed by IONOS Cloud S.L.U, whose servers are located within the European Union (you can read their privacy policy by clicking here).

Likewise, those entities that need to access your personal information in order to provide our services will be informed. For instance, our bank will know your details if payment for our services is made by card or bank transfer.

Additionally, public or private entities will be informed of your information if we are required to provide your personal data due to the fulfillment of any law. For example, the Tax Law requires certain information about economic transactions that exceed a specific amount to be provided to the Tax Agency.

Lastly, to be fully transparent with you, we indicate that for sending the aforementioned commercial communications, we currently use the tool Brevo (Sendinblue), which complies with data protection guarantees, committing to the fulfillment of the GDPR 2016/679 (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, concerning the protection of individuals with regard to the processing of personal data and on the free movement of such data). You can consult its privacy policy here.

Therefore, through this double opt-in mechanism, you grant us your explicit consent for the purposes described above, as well as the eventual international transfer of your data to this platform.

No communication of personal data to third parties is anticipated, except, if necessary, for the development and execution of the purposes of the processing, to our communication-related service providers, with whom the DATA CONTROLLER has signed the confidentiality and data processing agreements required by the current privacy regulations.
If, apart from the mentioned situations, we need to disclose your personal information to other entities, we will previously request your permission through clear options that will allow you to decide in this regard.

How do we protect your personal data?

In compliance with the provisions of current regulations on personal data protection, KNOWMADIANS SL is complying with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data under its responsibility, and specifically with the principles described in Article 5 of the GDPR, by which they are processed in a lawful, loyal, and transparent manner in relation to the interested party and adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.

KNOWMADIANS SL ensures that it has implemented effective security measures based on the risks involved in using your information through appropriate technical and organizational policies established by the GDPR and LOPDGDD to protect the rights and freedoms of USERS and has communicated the appropriate information so that they can exercise them.

KNOWMADIANS SL has approved a Data Protection Policy and carries out biannual compliance checks and annual audits to ensure that your personal data is secure at all times.

Will we send your data to other countries outside the EU?

We inform you that, except for the situations already described, your data will NOT be internationally transferred to any third country.
If it is essential to send your data to a country that is not as secure as Spain to provide you with the service, we will always ask for your permission in advance and apply effective security measures that reduce the risks of sending your personal information to another country.

How long will we keep your personal data?

We will keep your data during our professional relationship and for as long as current laws oblige us, in any case, no longer than necessary to maintain the purpose of processing for which they were collected. Once the applicable legal periods have ended, they will be safely deleted with adequate security measures to guarantee the anonymization of the data or total destruction of them.

As the GDPR and LOPDGDD do not specifically stipulate a limitation on the retention period, it will be necessary to consider the purpose for which the data was collected and the principle of proportionality, and, on the other hand, refer to other regulations to determine the retention periods of your personal data.

For maximum transparency with you, we indicate that the general calculations we work with are:

– Accounting and fiscal for commercial purposes: six (6) years.
– Labor or Social Security: four (4) years.

However, despite the existence of these general periods, we inform you that we periodically review our systems to proceed with deleting or eliminating data that is not legally necessary.

How did we obtain your data?

The personal data that KNOWMADIANS SL uses comes from the interested party itself.

What categories of data do we handle?

The categories of personal data that are processed are:

– Identification data
o First and last name
o ID / NIE / Passport or equivalent document
o Postal and electronic addresses
o Date and place of birth
– Commercial information
– Economic data
o Bank account number
o Credit card number

KNOWMADIANS SL does NOT process especially protected data.

RIGHTS OF THE DATA SUBJECTS

What are your rights regarding data protection?

You can exercise any of the rights available to you by sending a written communication to the email address mentioned in the “data controller” section.

You have the following rights:

RIGHT OF ACCESS,
RIGHT TO RECTIFICATION OR ERASURE,
RIGHT TO OBJECT TO PROCESSING,
RIGHT TO DATA PORTABILITY.

At any time, you can contact us to find out what information we hold about you, correct it if it is inaccurate, and delete it once our relationship ends, if this is legally permissible.

You also have the right to request the transfer of your information to another entity. This right is called “portability” and can be useful in certain situations.

To exercise any of these rights, you must submit a written request to our address, accompanied by a photocopy of your ID to verify your identity.

At our entity’s offices, we have specific forms to request these rights and offer our assistance in filling them out.

To learn more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.aepd.es).

Can you withdraw your consent if you change your mind at a later time?
You can withdraw your consent if you change your mind about the use of your data at any time.
For instance, if you were once interested in receiving advertising about our products or services, but no longer wish to receive such advertisements, you can let us know using the objection form available at our entity’s offices.

AEPD, DATA PROTECTION OVERSIGHT

Where can you file a complaint?

If you believe that our entity has neglected your rights, you can file a complaint with the Spanish Data Protection Agency located at C/ Jorge Juan, 6. 28001 – Madrid. For more information about the AEPD: https://www.aepd.es

LAST REVIEW: SEPTEMBER 2023.